GreatCall
Reviews and Complaints
Shut off
Ease of use is low, functionality spotty
Preferred solution: Let the company propose a solution
My Advice: Don’t Buy Google Android Phones! GreatCall’s One Of Them!
Why use a company that can not sell you a device because it just is not availables at this time, say what ?
- Cannot buy the product as it is not availible
Preferred solution: Let the company propose a solution
Worthless phones & worse customer service
Preferred solution: Let the company propose a solution
Scam artists - DO NOT USE!!!!
Preferred solution: Full refund
DONT WASTE YOUR TIME
- Did not work
Preferred solution: Full refund
Not a company that cares about seniors
- Company takes advantage of seniors
No apps
I chose this phone because they say it has a good speaker. it is very clear, but has no volume.
If you can't abide poor customer service, don't buy
The great world-wide ripp-off
Be Prepared
i USED TO HAVE GREAT RESPECT FOR THIS COMPANY BUT CAN SAY THAT THAT HAS CHANGED. JITTER BUG IS A JOKE,
Inexplicable & (apparently) unfixable problem
Purchased Jitterbug Smart 2 phone for my 93-year-old father, thinking it would be easier to use than his previous phone. Prior to switching, he was in a bundled family plan with my brother & sister-in-law, with another provider.
GreatCall was able to port his number over to the Jitterbug. HOWEVER, now when he calls my brother, Dad cannot hear that my brother's phone is ringing & thus thinks the call has not connected. My brother hears the phone when he gets a call from dad, but my dad cannot hear that my brother's phone is ringing when calling him. We have told him just to wait until my brother answers or he hears the voice mail message, but he is too inflexible to do this.
Numerous attempts to correct this with Customer Support have failed & no one seems interested in fixing the problem. I had a savvy tech person check out the phone & he suggested that there is a problem with the hardware. I even went to the other carrier's store to determine if the problem was with them. I would like to get another Jitterbug to see if the problem is still there, but that seems impractical & I know I would get charged an enormous amount.
This is the only problem with this phone & it seems like it would be easy to fix. I'm sure we're not the only ones who have had a number ported out of a family plan.
Preferred solution: Have the company thoroughly research & FIX the problem or replace the Jitterbug Smart2.
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The Same exact problem had existed with my wife's phone she too had from Jitter Bug.."Great Call". Their tech support told her numerous times "its a hardware problem" with apps.
pre-loaded on he phone and there was No solution but to "get a New phone" but she would have Paid for it along with a new service account. Great Call isn't into Customer satisfaction but Only Monthly subscriptions PAID.
And what ever You do, Do Not put these parasites on "Auto-Pay". They're Not responsible enough to handle such complicating monetary issues.