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Greatcall - Slow response

I accidently hit the 5 star emergency button on my mothers phone and expected an immediate response and they called 15 minutes later.. This button is sippose to get immediate response..
#1267388
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We bought this for my mother cause she was having falling issues. She had it for one or two months before she passed. We called to cancel her service with hopes of setting up new service for my mother-in-law. We were told you cannot do that. Moms medical info could not...
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#1265811
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I used to work for the company that markets and sells the Jitterbug phones and safety devices, Greatcall. The company claims their products work just fine on the Verizon network. However, that is not correct. Just ask any Verizon technician. I was told that if it's not...
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1.0
#1261080
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their advertising leads seniors to believe that their rates are economical which is totally misleading. When I wanted to change to another provider I was unable to continue using my jitterbug phone because great calls refused to allow me and my new provider to...
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#1246441
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Disconnected somehow from first rep...and felt there was a high chance that I was lied to by a supervisor. Do these folks think we are all old without a brain? I arranged for my elderly aunt to receive a phone with er button. Delayed because I was added as authorized...
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#1239694
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I accidentally rolled over on my device. I had no idea I activated the device. I had a knock on my door and two Paramedics were there fully equipped with equipment. I was AMAZED! I was sorry they came on a false alarm , but SOO glad to know the device works.. and...
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5.0
#1239508
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we are seniors over the age of 75 and we would very much like to see what we may be buying. I feel that is very poor to have a product that is nationally advertised in or with AARP that one cannot see or actually pick up and hold. I was a vendor for over 15 years and...
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#1232154
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Needless to say if my grandma could use another phone easily, we'd have already switched, we're in the process of a change for her safety because this company continually leaves her unsafe. As it is, they've put her in danger, leaving her without service for days with...
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1.4
I liked
  • Sometimes grandma has a phone to use
I didn't like
  • Flat out lies as to what they would or not do
  • Problems are too numerous
  • Inability to resolve an issue
#1223086
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I tried for three months to get my phone,that I bought from them, in the system. After getting two bills each month,and having to pay by mail i finally gave up.I canceled my service but am stuck with a very expensive phone I can't use with new service .BAD BUSINESS...
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1.1
I liked
  • First sells person
I didn't like
  • Everything else
#1218641
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I ordered the phone, then canceled the service when my mother was not able to use it. Without me knowing it, they continued to bill her. I was not at the house to know which bills she was paying, and found out that she had been billed for another year of the service,...
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1.0
I didn't like
  • Customer service
  • Billing practices
  • Company takes advantage of seniors
#1203488
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