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You cannot make any changes to your account on line. The only thing they allow you to do is make a payment. You can't update your profile info etc. They won't let me change my data plan (i don't use it , the phone is not easy for me to use) They claim since my daughter...
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1.0
I didn't like
  • So far not very good
  • Terrible phone and customer service
#1163704
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On August 22, 2017 I canceled this service bc my father was going into a nursing home. In December I received notice my Dad was turned over to a collection agency for non-payment. Payments were Automatically deducted from my Dad’s account and the last one was 07/27/17....
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1.0
#1163294
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I got a jitterbug for my 91 year old mother. I had an online promo code so I could get my activation fee waived. The package also says if you set up with great call online you get $10 off. Well neither of those things happened! I was charged $27. 86 activation fee,...
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#1158337
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my plan was $22.99 per phone when I first signed up, later there was a change which dropped charge to $!4.99 when the new plan came up I was grandfathered in at the $22.99 and was never notified of the reduce cost. I was overcharged for many months. This was just not...
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3.1
I didn't like
  • Overcharge
#1145064
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My husband and I (middle-aged) just got off the phone with Great Call, trying to set up a Jitterbug phone for my very elderly parents. It was the worst case of customer service I have ever experienced in my life. We wanted the absolute cheapest plan as my parents will...
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1.0
I didn't like
  • Customer service
  • Relentless upselling
  • Inability to listen to customer
#1144765
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I have a Jitterbug phone that my elderly Father uses. He loves it. I don't do Smart phones so I was looking for an upgrade to my current flip phone. I purchased the new current version and so far I like all the features but one. GreatCall does not have a Bluetooth...
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5.0
#1132123
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When I got this phone I could load a photo on my lock screen with no problem and now all of a sudden I can no longer load a photo. I keep getting a " unable to load lock screen photo " message. Also I am damned unhappy that when someone sends me a text that I MORE than...
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#1127430
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Greatcall - Jitterbug Flip Cell Phone for Senior Citizen

Recently, i ordered n received the above phone from Amazon.com I bought this jitterbug for my mum and to be used in Malaysia. Then I realised this phone cannot used in Malaysia at all unless I register with Great call company in US. We are staying in Malaysia. How ? Help pls? Can I return? Or
#1123122
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A service for seniors? Maybe the shaft for seniors. Try to cancel. You get hit with a bill even though you cancelled after 10 days of trying to get the phone to work. This is on top of an activation fee of $ 30.00. I kept getting the incorrect time. They blamed Verizon...
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2.1
I didn't like
  • Said there would be no billing yet i was charged to oct 10
#1102755
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I like the phone, but I offer a word of caution when you call to activate it. After a rude sales person speed read a script to me offering only a plan that included the emergency service and cost much more than I planed to spend and I insisted on a minutes only plan,...
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aliens_amoung_us
aliens_amoung_us

Since she said it's a service for seniors, remind her of this and tell her to slow her roll and speak more clearly and slllllooooowwww down. Two can play that game.

I didn't like
  • Bully sales person
  • Additonal fees or taxes that were not advertised
  • So far not very good
#1102203
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