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I tried for three months to get my phone,that I bought from them, in the system. After getting two bills each month,and having to pay by mail i finally gave up.I canceled my service but am stuck with a very expensive phone I can't use with new service .BAD BUSINESS...
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1.1
I liked
  • First sells person
I didn't like
  • Everything else
#1218641
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I ordered the phone, then canceled the service when my mother was not able to use it. Without me knowing it, they continued to bill her. I was not at the house to know which bills she was paying, and found out that she had been billed for another year of the service,...
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1.0
I didn't like
  • Customer service
  • Billing practices
  • Company takes advantage of seniors
#1203488
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Canceled my fathers service. Kept charging me. Call customer service girl said she really didn’t care about my problems she had her own problems recall doesn’t pay them enough. Rambled on about their CEO always hitting on her. Don’t use the service
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jersmith
jersmith

The same exact thing happened to me. canceled my mother's phone and they kept sending a bill and will not refund me from a phone bill of almost $400 that was not used. Absolut...

1.4
#1198390
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Greatcall - Robbing the elderly!!

My 86 yr old gather had overages due to his brother dying suddenly. His bill went from $45 to a whopping $324. .35 cents per minute for overages! I am livid to say the least. I told them they are ripping off the elderly! She said no they weren't! My ass!! I'm pissed!! They haven't head the last from me!
1.0
Details
Advertised vs Delivered
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1184544
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On August 22, 2017, I canceled my elderly father’s account and to suspend the automatic debit from his account. GC honored the automatic debit; however, continued to charge monthly for the service saying I did not cancel the service, thus, turning my elderly father...
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Anonymous
666

My mother's Bill started at 49.99 and six months later it's over 170.Per month for Greatcall basic ! WTF ? Should I send some homeboys out San Diego way to do some recon ? Don...

I didn't like
  • Customer service
  • You spelled service wrong
#1182602
Reply to reviews
I have the shame of being a customer service rep and I can’t wait until I quit in a few months. I feel so bad for the customers. The phones and devices are pieces of junk that break or have issues after a short period of time. The resources they give us to resolve...
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1.1
#1174455
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I signed up with this company after having dealt with enough lies and horrible service from Consumer Cellular (another company to be avoided at all costs) My first Jitterbug "smart" phone never was able to hook up to the internet. After hours on the phone with their...
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Anonymous
Bosch

I just started service and set up a monthly payment and they overcharged me over 150 dollars. Is anyone investigating this business for fraud? My bank would not do anything an...

1.8
I didn't like
  • Setrvice
  • Flat out lies as to what they would or not do
#1174112
Reply to reviews
Can't find home site among the garbage listed on search. sick of this constant misuse of the internet my so-called advertisers. Greatcall should have made their home page the top of the list!! I've been paying for their service for over two months and still can't use...
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echopv7739
echopv7739

didn't include the part about being lied to by sales rep. who insisted jitterbug phones were only serviced by greatcall. I found this not to be true. I do not deal with peop...

1.0
I didn't like
  • Run around by customer service
#1173133
Reply to reviews
for my 83 yr old father who lives with us. I know there have been mixed reviews about the customer service, but we had an issues this month with the bill being $99 instead of the normal $32. I called GC and spoke with Nicole in Customer Service. In reviewing the bill,...
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3.8
I liked
  • Customer service
#1173047
Reply to reviews
I purchased a Jitterbug flip phone for my 86 year old father. I purchased via Amazon and tonight spent THREE hours trying to activate the phone. I am a tech savy, IT industry professional. I have never seen such HORRIBLE directions, support and 'incomplete' website in...
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Anonymous
Mike

Going through the same process right now! I've been at it about 3 hours so far. The customer service is terrible, I was told to wait 24 hours and see what happens..

2.0
#1171370
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