Contact Information

You can contact the customer service of GreatCall calling GreatCall's phone numbers.

Toll-Free Number:

  • (800) 733-6632 General Inquiries

Corporate Office:

  • (866) 359-5606

Customer Service:

  • (800) 733-6632 General Inquiries
  • (866) 482-1424 Help With Activation (Lively Mobile)
  • (866) 351-2265 Help With Activation (Lively Wearable)
  • (866) 205-0973


  • (800) 918-8543 Call to Order
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GreatCall Website:

GreatCall Online Chat:

GreatCall Email:

  • Message this business

Corporate Office Address:

GreatCall, Inc.
10935 Vista Sorrento Pkwy, Suite 200
San Diego, California 92130
United States

Other Info:

Alternative Mailing Address:

GreatCall Customer Service,

P.O. Box 4428,

Carlsbad, CA


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GreatCall Rating and Reviews

Rating details

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Product or Service Quality

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Rating trend

Summary of GreatCall Customer Service Calls

06:10 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact GreatCall to Ask about:

Activation/ Cancellation Question:

  • “Because i need to or cancel plan”
  • “Phone activation”
  • “Cancel”

Request for Information Question:

  • “Checking on auto payments”
  • “Blue Tooth info, Just brought new car, They paired my Jitter bug smart phone with car. When is set up my phone I was told to make sure Blue tooth was off. So i'm concerned about my plan.” , Review # 1838361

Staff Question:

  • “Can't get service after 5PM.”
  • “My mom gave me her phone. I need to get service in my name”

Account Question:

  • “Rectify a blocked phone number”

Other Question:

  • “Port phone number”
  • “Shut off” , Review # 1804103
  • “Phone will not send voice”


GreatCall Return Policy
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GreatCall Warranty
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GreatCall Terms of Service
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GreatCall Privacy Policy
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Top GreatCall Services

Customer Care, Jitterbug Cell Phone Activation, Cell Phone Activation

Top GreatCall Products

Cell Phone, Medical Alert System, Jitterbug Flip 4043sj6red Cell Phone

GreatCall Pros and Cons

Pros: Phones simple use, Great concept, Red button feature, Large letters and numbers, Fast response time with customer service

Cons: Customer service, Terrible phone and customer service, Reliability, Phone buttons not usable by touch, Not easy

Related Companies



Greatcall, Inc. specializes in health and safety products and services. The company was founded by Arlene Harris in March 2005. Its headquarters is based in San Diego, California, USA. Greatcall, Inc. offers the following products: mobile devices, mobile applications, and wearable devices. Customers can also order accessories for smartphones, cell phones, and urgent response devices. The company has an affiliate program for partners. Greatcall, Inc. ships their products across the United States. It is possible to choose standard ground or expedited method. Products and services include: Lively Mobile, Jitterbug Flip, Jitterbug Smart, Lively Wearable, Healthsense, Dashboard, HealthNotes and health, safety and wellness apps Urgent Care, GreatCall Link, MedCoach and 5Star Urgent Response Service. The company accepts returns within 30 calendar days of the purchase date. Restocking fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover.

GreatCall reviews and complaints

GreatCall is ranked 202 out of 1424 in Telecommunications category

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