I purchased an Jitterbug Flip for my father on May 6th and as of today May 16th. I still do not have a working phone! They are now sending me my 4th flip phone. From the 15+ calls I've made to customer service, they were unable to activate the phones. Every time I called I received a different message on why it didn't work. Not one consistent message. Everything from yeah we know the flip has problems, we are doing a software update, we have to wait for the code to clear, yadda, yadda, yadda.
I have over 5 hours in call times from waiting for customer service to answer and trying to trouble shoot the problem. Today, they still could not active the phone. This is ridiculous! From asking me to go outside in the road to active the phone to standing on the patio. Really??? Your target market is the elderly! You expect someone to go out in the street with their walker? There is no way an elderly individual could navigate the *** that I have been trying to navigate the past 10 days! In fact they told me this past weekend 5/14 that I would have to wait until Monday when technical support could clear a service code. What a joke. My father has been without a phone for 5 days!!!! We bought the phone so he would have medical alert and an easy phone to make calls.
DO NOT..... I REPEAT DO NOT BUY A JITTERBUG! go to you local carrier and purchase a phone. As of writing, 10 days post purchase we DO NOT HAVE A WORKING PHONE!
Run far away from purchasing a Jitterbug!!!
Product or Service Mentioned: Greatcall Jitterbug Cell Phone Activation.
Reason of review: Poor customer service.
Location: Knightdale, North Carolina