Cleveland, Ohio
Not resolved

Company refused to close my account without charging an extra month. Their policy is to squeeze an extra payment out of you.

My policy is to not pay for services I don't want!

Their customer service department is a joke. They just keep repeating, that's our policy. As if their "policy" dictates the way the world works. Good thing their policy isn't charging 6 months you don't want. Apparently it is not possible to reach a supervisor that is actually empowered to serve the customer. Maybe they should change the name of their department to Policy Repetition Department.

I wonder what they do if you die. Charge your estate, I guess.

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