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If you can't abide poor customer service, don't buy | GreatCall in Houston, Texas

1.0
Details
Attempts to activate the Jitterbug Smart 2 demonstrated to me how piss-poor their customer service, printed documentation and website is. So I'm going to return the Jitterbug and go with another phone.
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Review
#1729132 Review #1729132 is a subjective opinion of poster.
Service
Greatcall Cell Phone Activation
I purchased this item at Walmart yesterday but your site will not allow me to activate on line.
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2 comments
Anonymous
#1703462

It is not working and is being recalled as a defective and faulty device. Do Not rely on it for it is not going to work .

They tried to buy us off with a Jitterbug flip and $50 bucks Card. Not falling for there dishonesty

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Review
#1552631 Review #1552631 is a subjective opinion of poster.
Service
Greatcall Cell Phone Activation
Thing is I trusted this company be cause John Walsh endorsed it. I gave this company access to my checking account that I can no longer trust nor believe they have the elderly as a means to rip them off. One of the biggest thing is when they rip off customers it is the...
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1 comment
Anonymous
#1697191

I would never ever do business or use any Great Call devices as they are defective and do not work. Great Call Lively Medial alert device is defective and now on recall

Review
#1537973 Review #1537973 is a subjective opinion of poster.
Service
Greatcall Cell Phone Activation

How can i get in my account | GreatCall

5.0
Details
hi my name is Jackie godwin I need some help can yall help how set one
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Review
#1537320 Review #1537320 is a subjective opinion of poster.
Service
Greatcall Cell Phone Activation
Pros
  • Phones simple use
Reason of review
Poor customer service
Tags
  • Billing collections

Activation | GreatCall

Bought a GreatCall phone trying to activate
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Review
#1522641 Review #1522641 is a subjective opinion of poster.
Service
Greatcall Cell Phone Activation

Activation issue | GreatCall in Providence, Rhode Island

I kept trying to make the user's address the shipping address and it kept defaulting to my address. It's being shipped to FL, but I tried 3 times to change it and couldn't.
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Review
#1516410 Review #1516410 is a subjective opinion of poster.
Service
Greatcall Cell Phone Activation
2.1
Details
Every once in a while the correct time would display; then go back to incorrect time. Greatcall didn't seem to care. Technical support couldn't help - blamed Verizon. I have canceled this phone, returned it to Rite Aid and ordered a simple flip phone from Verizon. I'm...
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Review
#1102755 Review #1102755 is a subjective opinion of poster.
Service
Greatcall Cell Phone Activation
Cons
  • Said there would be no billing yet i was charged to oct 10
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
3.0
Details
The online activation is extremely convoluted and ends up NOT working. You are told to call an 800 number to complete the activation. The quick start instructions say NOT to turn on the phone until instructed to. Then the online activation fails and you are told to...
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12 comments
Anonymous
#1807300

My mother-in-law has the $14.99 plan. After taxes and fees the cost is almost $25.00....shame,shame. I have a $10.00 pageplus plan which is $12.00 after tax...no fees with double minutes and text.

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Review
#648584 Review #648584 is a subjective opinion of poster.
Service
Greatcall Cell Phone Activation
Cons
  • Sales people do not know product
  • No full disclosure of true costs
Reason of review
Does not appear to be as advertised.
Loss
$28
Preferred solution
Let the company propose a solution
My 83 year old Mom has a hard time reading her cell phone. So after a visit to the AARP site they make a senior phone with huge keys, medical alerts, and very large text called the Jitterbug. Ordered one under there 30 day return program. The cell reception was poor in...
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Review
#484708 Review #484708 is a subjective opinion of poster.
Service
Greatcall Cell Phone Activation
Tags
  • senior phone

Contact GreatCall Customer Service

Website:
www.greatcall.com
Mailing Address:
10935 Vista Sorrento Pkwy, Suite 200
San Diego, California 92130
United States
Phone:
(800) 733-6632
All GreatCall Contacts

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