phone service customer service jitterbug customer flip phone flip calls number people
Most helpful review
1.0
Details

Update by user Jul 25, 2019

I have been asked to provide an update. There has been NO response or concern by Great Call regarding their poor service.

My letters to CEO David Inns have been dutifully ignored.

My letters to COO Ray Morris have been dutifully ignored. My letters to CFO Brian Berning...

View full review
1 comment
Anonymous
#1707911

I hate robo callers, too. I pay for phone service for --my-- convenience, not bothersome interlopers.

The fact that the FCC now allows providers to BLOCK spoofed robo calls means that the providers seem to be in league with theses scamming robo callers. Where are the fines assessed against these providers for --failing-- to do one of their jobs for which they are being --paid--?

Review
#1568333 Review #1568333 is a subjective opinion of poster.
Service
Greatcall Mobile Phone Service
Cons
  • Robocallers
Reason of review
Robocalls NOT being blocked
Loss
$200
Preferred solution
Close business as you exist to facilitate Robocallers
Tags
  • Robocaller Facilitator

Forget it | GreatCall review

1.0
Details

Update by user Jan 24

Another major problem I have with the phone is it's size, AND YET THE KEYPAD FOR TEXTING IS SO SMALL THAT ONE CANNOT ACCURATELY OPERATE IT WITH A FINGER! I suggest making it fold like a flip phone, and make the digits on the keypad as large as possible.

Original review posted by user Jan 24

I did not purchase the emergency service (they call it 5 star service) and I did not want it, but unless you buy the service, if you accidently touch the 5 star button it immediately calls 911, and they tell me there is no way to disable that function. Had I known that there is no way I'd have bought the stupid thing. If I want 911 I'll dial it, and anyone who can unlock the phone and touch the 5 star button can just as easily dial 911. Such a system which cannot be disabled should be banned by federal law. Please correct me if I'm wrong, but I believe 911 operators have better things to do than answer spurious calls.
View full review
Review
#1771529 Review #1771529 is a subjective opinion of poster.
Reason of review
Inability to disable the 5 star service.
Preferred solution
Provide a way to disable the 5 star service.
Tags
  • Idiotic System

Why use a company that can not sell you a device because it just is not availables at this time, say what ? | GreatCall review

1.0
Details
Cannot get one as of January 23,2020
View full review
Review
#1770721 Review #1770721 is a subjective opinion of poster.
Cons
  • Cannot buy the product as it is not availible
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

No apps | GreatCall review from Gettysburg, Pennsylvania

3.0
Details
tried to exit all apps that I do not want or that use data now I can not access some the back to the main screen
View full review
Review
#1764015 Review #1764015 is a subjective opinion of poster.

My Advice: Don’t Buy Google Android Phones! GreatCall’s One Of Them!

1.3
Details
I Could Not Bypass The Google Setup Due To Three Error Codes And GreatCall Would Not Help Me With This Issue!Cry My Advice: Don't Buy Google Android Phones! I Am Leaving Android Today And Sending Mine Back For Refund! Get One Apple iPhone 7 Instead At Verizon Wireless For A Very Good Deal And I Would Be Very Happy!Like
View full review
Review
#1760495 Review #1760495 is a subjective opinion of poster.
Product
Jitterbug Cell Phone
2.1
Details
My 85 year old Mom is still living alone and driving a little, but not super tech savvy. We got her a JitterBug flip phone years ago and she had good luck with it. Then, after the Great Call acquisition, her red Jitterbug *** out, and they tried to replace the flip...
View full review
Review
#1747848 Review #1747848 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Etch password in stone | GreatCall review

2.8
Details
I purchased this phone service for mom... she's 92 with Dementia. Received an email regarding an attempted change on her account. Called to find out what happened was told they couldn't help unless I had the password. *** it's been a while since I set this up don't remember, however I have all information other than that to prove who I am and who she is. They tell me no go unless she calls to verify. What part of 92 w/Dementia is not understood? Pain in the behind...unless you enjoy torment find another way.
View full review
Review
#1742623 Review #1742623 is a subjective opinion of poster.
Product
Greatcall Account
Pros
  • Large letters and numbers
Cons
  • Inability to listen to customer
  • Not easy
Reason of review
Can't get issues resolved
Preferred solution
Cancel account

Be Prepared | GreatCall review from Tully, New York

Told a price 1st bill accurate then over 20% increase . Now an issue with Gboard? Going to go to a different provider for less.
View full review
Review
#1736610 Review #1736610 is a subjective opinion of poster.

I chose this phone because they say it has a good speaker. it is very clear, but has no volume. | GreatCall review from Fitzgerald, Georgia

2.0
Details
I have a little bit of a hearing problem, I need a speaker with enough volume to get the sound out.
View full review
Review
#1732003 Review #1732003 is a subjective opinion of poster.

If you can't abide poor customer service, don't buy | GreatCall review from Houston, Texas

1.0
Details
Attempts to activate the Jitterbug Smart 2 demonstrated to me how piss-poor their customer service, printed documentation and website is. So I'm going to return the Jitterbug and go with another phone.
View full review
Review
#1729132 Review #1729132 is a subjective opinion of poster.
Service
Greatcall Cell Phone Activation

Contact GreatCall Customer Service

Website:
Mailing Address:
10935 Vista Sorrento Pkwy, Suite 200
San Diego, California 92130
United States
Phone:
(800) 733-6632
All GreatCall Contacts

GreatCall Products and Services Reviews

Compare Companies

GreatCall
GreatCall
1219 reviews
1.8
VS
Consumer Cellular
Consumer Cellular
1219 reviews
1.9
Compare GreatCall vs Consumer Cellular

Latest Question

GreatCall Questions

DONT WASTE YOUR TIME | GreatCall review

1.0
Details
CANNOT ACTIVATE PHONE SO IT IS A JOKE.
View full review
Review
#1722690 Review #1722690 is a subjective opinion of poster.
Cons
  • Did not work
Reason of review
Access/ activation issues
Loss
$15
Preferred solution
Full refund