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Greatcall - Totally in happy customer service was not allowing me to go

Was deceived lied to supervisor was refuse to assist w senior customer return did not give refund as promised spontaneously changes and they shorted funds rude made me wait longer purposely
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1365727
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On Sept 23, 2018 I called to cancel my service. I got Jamie. She was SO rude! Cut me off, would NOT give me a confirmation cancellation number! Talked so fast, I had to holler at her to get her attention! That was at 5:35pm on the date above. She said “why do you need...
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I didn't like
  • Relentless upselling
#1363917
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I had one of their phones big mistake on my part. Why did I have to recharge the phone 3 times in one day when it sat on kitchen counter and wasn't even used. Weak /cheap battery. Their adds do they tell you if you text that's an extra charge ? NO They talk about the...
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#1360734
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I tried to port a number from a land line to a Jitterbug phone for my mom and was told it would take 5-10 business days. I checked several timesand was told that they were waiting for AT & T to release the number- but when I called AT& T, I was told the number had...
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2.9
#1352873
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You say “I know I need Great Call for my father. The flip phone will be valuable for him. It has big numbers he can see and a volume control for loud. When you buy the phone it works wonderfully and then out of the blue, you can’t hear him because of the static that...
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1.0
I didn't like
  • Quality of phone reception
  • Customer service
#1346878
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I purchased a Jitterbug for my hospitalized 77 year old sister. she had never had a cell phone before and apparently (and unexplained to me at purchase) her 600 minutes per month program was for minutes used only. I was not aware that she would be charged for anything...
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1.0
#1336069
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I've had a great phone for awhile without using it because I was using my flip jitterbug phone. I recently decided to get the jitterbug smartphone activated and called to do so. After being switched to several agents, I was shocked to be told "we're not making those...
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#1335781
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My 90 yo father bought a Jitterbug and Great Call service (200 voice minutes/month, which should have been sufficient). He thought his Consumer Cellular phone had quite working (even though it had not, I later found out). After some months, he started received numerous...
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2.2
I didn't like
  • Charges for incoming calls and text messages
#1331501
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I've been a Greatcall user on and off for years and while the company itself is great their new flip phones are absolute junk. The keys stick, the screen doesn't always come on when you open it, it often enters a double or even triple number when you press a key, the...
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2.3
I didn't like
  • Flip phone
#1331080
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What happened is NOTHING, the phone only rings when it wants to, which is RARELY, and its happening more and more often! Its virtually a non functional phone at this point. Issues with the voicemail, text messages not to mention the important phone calls that I've...
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Joe Peloquin
Joe Peloquin

By the way, I had a lot of trouble finishing the review on pissedcustomers. I could not figure out how to rate things with thw stars, nothing happened when I tried to click on...

#1288474
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