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I initially purchased this phone for my wife. When the phone was received we tried to activate the phone. The phone would not activate. I was not told when purchased it was on the Verizon Network which does not work in our area. I was told to return the phone for...
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Company wrote 0 private or public responses to the review from Dec 10.
1.0
I didn't like
  • Company takes advantage of seniors
  • Run around by customer service
  • Customer service
#1419712
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Greatcall - Static

after talking a few minutes, we have to move around the room trying to cut down on the static on the line. It gets so bad we hang up the line. Called customer service...they offered no help said the conversation was very clear on their end! Being retired on fixed income we cannot switch carriers . HELP!?
Company wrote 0 private or public responses to the review from Dec 09.
I didn't like
  • Customer service did not help me with static problem
#1419174
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Greatcall - Phone activation

i get error 2 after setup fail
Company wrote 0 private or public responses to the review from Nov 30.
1.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
I liked
  • Customer service
#1411557
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It does not charge properly. In fact it is the first time I've seen something un-charge--lose its charge- while it is supposedly charging. Now I know to check its battery level before I rely on it. I set it to charge, check it a few hours later and it has only gone up...
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Company wrote 0 private or public responses to the review from Nov 22.
1.0
I didn't like
  • That it did not recharge properly
#1406027
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Greatcall - Totally in happy customer service was not allowing me to go

Was deceived lied to supervisor was refuse to assist w senior customer return did not give refund as promised spontaneously changes and they shorted funds rude made me wait longer purposely
Company wrote 0 private or public responses to the review from Sep 25.
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1365727
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On Sept 23, 2018 I called to cancel my service. I got Jamie. She was SO rude! Cut me off, would NOT give me a confirmation cancellation number! Talked so fast, I had to holler at her to get her attention! That was at 5:35pm on the date above. She said “why do you need...
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Company wrote 0 private or public responses to the review from Sep 23.
I didn't like
  • Relentless upselling
#1363917
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I had one of their phones big mistake on my part. Why did I have to recharge the phone 3 times in one day when it sat on kitchen counter and wasn't even used. Weak /cheap battery. Their adds do they tell you if you text that's an extra charge ? NO They talk about the...
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Company wrote 0 public responses to the review from Sep 20.
#1360734
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I tried to port a number from a land line to a Jitterbug phone for my mom and was told it would take 5-10 business days. I checked several timesand was told that they were waiting for AT & T to release the number- but when I called AT& T, I was told the number had...
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Company wrote 0 private or public responses to the review from Sep 11.
2.9
#1352873
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You say “I know I need Great Call for my father. The flip phone will be valuable for him. It has big numbers he can see and a volume control for loud. When you buy the phone it works wonderfully and then out of the blue, you can’t hear him because of the static that...
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Company wrote 0 private or public responses to the review from Sep 05.
1.0
I didn't like
  • Customer service
  • Quality of phone reception
#1346878
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I purchased a Jitterbug for my hospitalized 77 year old sister. she had never had a cell phone before and apparently (and unexplained to me at purchase) her 600 minutes per month program was for minutes used only. I was not aware that she would be charged for anything...
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Company wrote 0 private or public responses to the review from Aug 22.
1.0
#1336069
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