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Yes, jitterbug charges you extra, even when you cancel service. I got the phone for my 70 year old wife who has Alzheimer's and was being paid from her checking account. My wife lost her cell phone and I thought she had cancelled service like she said. On February, I...
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Anonymous
Anonymous

Next time file a complaint with your credit card company!The State Dept of Consumer Affairs may be able to help.

2.8
#881815
Reply to reviews
We wanted to upgrade from the Jitterbug 5. We tried THREE flip phones, and none would ring on incoming calls. All of the other features of the flip phone worked perfectly: outgoing calls, voice mail, voice mail retrieval. The only failure was that the phone DID NOT...
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Anonymous
SharonE

Thinking of getting a Jitterbug for my elderly dad but can only get the new flip version. Do you think the Jitterbug 5 is just a better overall quality phone? The old jitterb...

I liked
  • Tech support
I didn't like
  • Quality of phone reception
#869729
Reply to reviews
DO NOT BUY A JITTERBUG PHONE FROM A RETAILER. JITTERBUG WILL NOT STAND BY THEIR "30-DAY RETURN POLICY" WHEN YOU PURCHASE FROM A RETAILER THAT HAS AN NON-MATCHING RETURN POLICY. JITTERBUG HAS AN ETHICAL OBLIGATION TO SEE THAT ANYONE THAT THEY PERMIT TO RETAIL THEIR...
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Anonymous
Anonymous

Terrible phone!!!!! Waste of money

Anonymous
anonymous

Does it not make sense that if you buy something from Sears you can not return it to Kmart? This is pure business logic. Regarding US company their company is located in Carls...

1.0
I didn't like
  • No business integrity
#863105
Reply to reviews
I've had the flip phone less than a month. It has shut down twice and would not restart until I removed the battery and then put it back in. I talked to customer service and they are sending a replacement. Also, I have to return the phone in pristine condition. Any...
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#858153
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Customer service is nonexistent! Within days I spent 2 plus hours on the phone trying to have my issues resolved to no avail. Had to power off the phone twice to complete the task. Phone would go into safe mode by itself, among other issues. Abysmal experience on all...
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1.7
I didn't like
  • Poor customer service
  • Customer service
#855371
Reply to reviews
1. I went through 3 replacements in 3 weeks. 2. "Expedited Delivery" is regular mail from when Great Call ships it. 3. Multiple calls all over 20 to 30 minute wait times. 4. Flip does pair with car bluetooth BUT not capable of downloading contact list making "hands...
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3.0
I liked
  • Great concept
  • Phones simple use
I didn't like
  • Reliability
  • Ringer volume too low
#854066
Reply to reviews
Jitterbug J is an old phone with obsolete technology. It works, unless you cancel and try to re-activate it again. The reason why it cannot be activated is because it can no longer receive over the air update. Even if the phone is still active, some of the features...
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#852155
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I purchased an Jitterbug Flip for my father on May 6th and as of today May 16th. I still do not have a working phone! They are now sending me my 4th flip phone. From the 15+ calls I've made to customer service, they were unable to activate the phones. Every time I...
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Anonymous
Anonymous

The most miserable service and phone out there! DO NOT BUY IT and if you do, good luck!

Bought this for my mother, a senior, for ease or operation and mainly so she could hear the conversation, seeing as they advertise volume control. Once she makes a call she can hear but she can not hear it ring.Turned up all the way, she can't hear it ring unless...
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Anonymous
Anonymous

I had the same problem with my mom's phone. For some reason the phone ring is a lot louder when the phone is closed than when it is open. So she leaves it closed when not in u...

3.8
I liked
  • Phones simple use
I didn't like
  • Ringer volume too low
#827048
Reply to reviews
My friend passed away and willed to me her Jitterbug Model J cell phone. I tried to transfer her account to my name and was told that I had to open a new account. I was also told by Jitterbug that my new Jitterbug cell phone could not be activated. The phone works...
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#807449
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