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I had a very bad experience with the jitter bug phones and would not recommend their phones to anyone. I tried two of their smartphones and three flip tops and after a very short time of use they would not power on, after charging them. I returned four of them back to...
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1.0
I didn't like
  • Reliability
  • Jitter bug phones
#1098877
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Bought my dad a Greatcall Jitterbug phone. Went on line to activate it and was told if I wanted to keep his number I would have to call their sales dept. I did and was told the number could not be ported and that I needed to contact our current cell provider. I called...
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1.7
#1098361
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In researching whether Jitterbug services the area where we live, I was told by Jitterbug service representative Amber that area where we live is serviced by Verizon, and that Great Call uses Verizon towers. Therefore, she assured me, Great Call services this area....
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1.0
I didn't like
  • Unuseable website
  • No full disclosure of true costs
#1097494
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Do...NOT...EVER...deal w/this company. They cheat, they lie, they have sleazy ways of doing business. The phone answerers are great, nice, kind, knowledgeable, patient. The "managers" must have even been fired from AT&T. I do not know how they stay in business. Took 9+...
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1.3
I didn't like
  • Flat out lies as to what they would or not do
  • Inability to resolve an issue
  • Unuseable website
#1065353
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After ending my account with Greatcall all in good standing, About 3-4 weeks later I decided to put the phone equipment up for sale. Model Samsung Jitterbug Model SCH-R220 I deleted any and all information that I had placed in to it. (Phone Numbers,Etc). But there was...
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Anonymous
Anonymous

Now I know why I got a Jitterbug 1 year ago. I have used it so little because the Number that was assigned was someone else's and I get a minimum of 3 calls a day about stude...

#1064206
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red flip does not ring all day at end of day shows 4 missed calls all from same people calling back to get an answer. money maker for jitterbug charged for minutes. sent me another ,same problem piece of junk not reliable got to find another company .must call company...
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#1060238
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I work for targer tech & i had a guest come in today to switch from jitterbug to consuner cellular. Well they wanted to port their number over from jitterbug to Consumer Cellular in order to do that we needed their account number and their pin so we called jitterbug...
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1.6
#1014036
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Jitterbug should be ashamed of themselves, marketing this new model to seniors. It has the worst volume . Very low ring tone and volume. Customer service/jitterbug says I have to take the product back to the store (Sears). Sears says Jitterbug! Jitterbug contracted...
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2.1
I didn't like
  • Not easy
  • Quality of phone reception
  • Phone buttons not usable by touch
#1010951
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Greatcall Customer Care Review

Poor network service. Terrible customer service by Miguel ((888) 800-4945 who does not listen to their customer needs. He tries to to respond to customer needs based on his best guess rather than focusing on the exact problem that the customer is trying to relay. He does not listen. We ended up closing out the phone account and open up a consumer cellular account. Buyer Breare !!!!
#1008209
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Returned a jigger bug IMMEDIATLY after opening the package. (Dad was unable to figure out how to open the 'flip' phone to place calls.) I packaged the phone and all the paperwork and sent pack the next morning. 5 weeks later, customer service refuses 'returned' phone...
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Anonymous
Blanche Elbourne

Exactly! This phone is terrible. Very hard to "flip" open and Jitterbug customer service take no responsibility for this poor quality phone. Horrible volume levels also. Low r...

Anonymous
Anonymous

I agree! The worst redesign for seniors ever! They have given it a slim profile but in retrospect have made it difficult or impossible for anyone with any type of arthritis in...

#988901
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