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My wife's usual bill with Greatcall is about $30/month. Lasts month, however, her bill went up to $260. The increase was due to her being in the hospital and being more dependent on her Greatcall phone. This company charges 35 cents/per minute for overages plus extra...
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3.0
I liked
  • Fast response time with customer service
#920670
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I placed two orders (alarm, Jitterbug) for my 90 yo mother. Jitterbug confused the two orders, refused to discuss the multiple problems with me, her authorized representative, when I attempted clarification and has failed to deliver the cellphone and declined to check...
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1.0
#902389
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THE PHONE NUMBER LISTED..NOT ALWAYS IN USE!! CANT GET IN TOUCH TO ASK QUESTIONS. CAN ONLY TEXT ONE NAME AT A TIME. NAMES ARE NOT ALPHABETICALLY LISTED. HAVE TOO MANY CHOICES BEFORE I CAN SEE WHAT I WANT TO DO. VERY MISLEADING ADVERTISEMENT..NOT EASY AT ALL.. PRICE...
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I didn't like
  • No full disclosure of true costs
  • Not easy
#897137
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Can't hear the voice mail and the ringer is low also.
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Anonymous
Anonymous

Set the ringtone to ALERT. It will be much louder.I can't think of enough suggestions to make this listing at least 50 words, so I will just have to repeat myself. I can't t...

1.3
Birchwood, Tennessee
#892899
Reply to reviews
Yes, jitterbug charges you extra, even when you cancel service. I got the phone for my 70 year old wife who has Alzheimer's and was being paid from her checking account. My wife lost her cell phone and I thought she had cancelled service like she said. On February, I...
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Anonymous
Anonymous

Next time file a complaint with your credit card company!The State Dept of Consumer Affairs may be able to help.

2.8
#881815
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We wanted to upgrade from the Jitterbug 5. We tried THREE flip phones, and none would ring on incoming calls. All of the other features of the flip phone worked perfectly: outgoing calls, voice mail, voice mail retrieval. The only failure was that the phone DID NOT...
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Anonymous
SharonE

Thinking of getting a Jitterbug for my elderly dad but can only get the new flip version. Do you think the Jitterbug 5 is just a better overall quality phone? The old jitterb...

I liked
  • Tech support
I didn't like
  • Quality of phone reception
#869729
Reply to reviews
DO NOT BUY A JITTERBUG PHONE FROM A RETAILER. JITTERBUG WILL NOT STAND BY THEIR "30-DAY RETURN POLICY" WHEN YOU PURCHASE FROM A RETAILER THAT HAS AN NON-MATCHING RETURN POLICY. JITTERBUG HAS AN ETHICAL OBLIGATION TO SEE THAT ANYONE THAT THEY PERMIT TO RETAIL THEIR...
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Anonymous
Anonymous

Terrible phone!!!!! Waste of money

Anonymous
anonymous

Does it not make sense that if you buy something from Sears you can not return it to Kmart? This is pure business logic. Regarding US company their company is located in Carls...

1.0
I didn't like
  • No business integrity
#863105
Reply to reviews
I've had the flip phone less than a month. It has shut down twice and would not restart until I removed the battery and then put it back in. I talked to customer service and they are sending a replacement. Also, I have to return the phone in pristine condition. Any...
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#858153
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Customer service is nonexistent! Within days I spent 2 plus hours on the phone trying to have my issues resolved to no avail. Had to power off the phone twice to complete the task. Phone would go into safe mode by itself, among other issues. Abysmal experience on all...
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1.7
I didn't like
  • Poor customer service
  • Customer service
#855371
Reply to reviews
1. I went through 3 replacements in 3 weeks. 2. "Expedited Delivery" is regular mail from when Great Call ships it. 3. Multiple calls all over 20 to 30 minute wait times. 4. Flip does pair with car bluetooth BUT not capable of downloading contact list making "hands...
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3.0
I liked
  • Phones simple use
  • Great concept
I didn't like
  • Reliability
  • Ringer volume too low
#854066
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